(850) 466-4725 - Hello, this is Nehemiah with Unitedhealthcare. May I speak to Mister Hollins? Hi, Mister Hollins. Okay. I was actually calling to get you scheduled for your house calls visit. All right, good. Im glad that I was able to find you available. Do you have any questions for me before we get started? Okay. All right. And if just before we continue, Id like to advise. This call is being recorded. Can you hear me, Mister Hollins? Can you hear me, Mister Hollins? Are you there? Just want to let you know before we continue, okay? Id like to advise. This call is being recorded for quality control purposes to protect your identity. Ensure that Im talking with you. Mister Hollins, can you state your full name and your date of birth please? You still there with me? Okay. You hear me? Mister Hollins, thank you for participating in this survey. We will use your feedback to better serve you and others in the future. Please respond to the following question by using the keypad on your touch tone phone. Based on the customer service experience you just had, what is the likelihood that you would recommend this individual to a friend or colleague? Please use a scale of one to nine.
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